Legal
Cancellation & Refund
A clear guide to cancellation and refund requests for WandererClub memberships and ride bookings.
Policy overview
Before You Cancel
This page is a placeholder for legal review. Membership, trip, and booking terms may vary, so please review the applicable confirmation and contact us before making changes.
Membership cancellations
Cancellation requests for a membership should be submitted before the next billing cycle. Any eligibility, activation, or payment status will be reviewed with your request.
Ride booking changes
Trip-specific costs, availability, inclusions, and booking terms vary. Please refer to your ride confirmation for the cancellation terms that apply to your booking.
Refund requests
Where a refund may be available, it is assessed against the applicable membership or booking terms and any non-recoverable costs already incurred.
Processing your request
Send your request with your name, membership or booking details, and the reason for cancellation. We will confirm the next steps after review.
Request support
Make Changes Early
Early communication gives us the best chance to review your request against the relevant membership or ride terms.
Need help?
Talk To Our Team
For a cancellation or refund request, contact WandererClub with your membership or booking details. We will guide you through the applicable review process.